Contact Information
Last updated: 2 July 2025
We're here to help. Whether you have a question about an order, a product, or anything else, our team is ready to assist.
1. Customer Support Email
For all enquiries — orders, returns, shipping, or general questions:
support@vessel.com
We aim to respond within 1–2 business days.
2. Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM – 6:00 PM (GMT/BST)
- Saturday and Sunday: Closed
Messages received outside of these hours will be answered on the next working day.
3. Website
4. Social Media
Stay connected and follow the latest from Vessel:
- Instagram: @vesselstore
- TikTok: @vesselstore
- Facebook: /vesselstore
We aim to respond to social media messages within 24–48 business hours. For urgent enquiries, please email us directly.
5. Complaints
If you are not satisfied with our service, you may:
- Contact us directly at support@vessel.com
- Use the UK Government's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
- Contact Citizens Advice for guidance on consumer rights: www.citizensadvice.org.uk
We are committed to resolving all complaints fairly and within 10 business days.
