Privacy Policy

Last updated: 2 July 2025

Vessel is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Vessel is the data controller responsible for personal data collected through www.vesselstore.co.uk.
Contact: support@vessel.com

2. What Data We Collect

We may collect the following personal data:

  • Full name
  • Email address
  • Delivery and billing address
  • Phone number
  • Payment information (processed securely by third-party providers — we do not store card details)
  • IP address and browsing data (via cookies)
  • Order history and preferences

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Handle returns, refunds, and customer support
  • Comply with legal and tax obligations
  • Send marketing communications (only with your consent)
  • Improve our website and shopping experience

4. Legal Basis for Processing

We process your data based on:

  • Contract performance (to fulfil your order)
  • Legal obligation (e.g. tax records)
  • Consent (for marketing emails)
  • Legitimate interests (to improve our services)

5. Sharing Your Data

We may share your data with:

  • Logistics partners and couriers (to deliver your order)
  • Payment processors (e.g. Stripe, PayPal)
  • Analytics and advertising platforms (e.g. Google Analytics, Meta Pixel)
  • Legal authorities, where required by law

We never sell your personal data to third parties.

6. Data Retention

We retain your data for as long as necessary to:

  • Fulfil your order and handle any disputes
  • Comply with UK tax and legal requirements (typically up to 7 years)
  • Send marketing communications (until you unsubscribe)

7. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure of your data ('right to be forgotten')
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, email us at: support@vessel.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Cookies

We use cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings or our cookie banner.

9. Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website.